Recovery coupons

When a customer had a real problem and you fixed it, mark the review Resolved (this sets a resolved date on the review). Only then can you choose Propose recovery coupon, and only for verified buyers. Replying to a review does not clear Resolved; only you can unmark it. The coupon is single-use, restricted to the buyer’s email and follows your recovery settings (percent or fixed amount, amount and expiry). A draft message is provided for you to send yourself.

The message and the coupon are a thank-you for the customer’s patience. They are never conditioned on changing or removing the review, and Store Steward does not send emails for you.