Getting Support
Before you write#
Many questions are answered in the FAQ and Common Issues. Pro-specific issues are handled by Technoleet; questions about the review form, coupons, Q&A or emails belong to the free plugin and its documentation.
How to contact support#
Support for Review Next Pro is available to customers with an active license through your account on technoleet.dev. Renew an expired license to regain access.
Support channels and response times are set on technoleet.dev. Check your account dashboard or the product page for the current support hours and expected response time.
What to include#
Sending these details with your first message usually saves a round trip:
- Your license key’s email address or order number (never post the key itself in a public place).
- Versions: WordPress, WooCommerce, PHP, Review Next for WooCommerce (free) and Review Next Pro. Tools > Site Health > Info has all of them and can be copied with one click.
- Whether WooCommerce uses HPOS or the classic posts table (WooCommerce > Settings > Advanced > Features).
- The exact text of any notice or error, and a screenshot of the screen where it appears.
- For storefront issues: a link to a product page that shows the problem and the active theme’s name.
- For PHP errors: the relevant lines from
wp-content/debug.log(enableWP_DEBUG_LOGinwp-config.phptemporarily). - Any other review, caching or optimisation plugins you run, and whether the problem persists with them deactivated.
Was this article helpful?
Tell us what was missing