AI Persona
LeetCart AI → AI Persona tells the assistant who it is, what your store’s rules are and what it must not recommend. Click Save Changes after editing.
AI System Prompt#
| Setting | What it does | Default |
|---|---|---|
| System Prompt | The instructions sent with every conversation. Describe the assistant’s tone, what to focus on and what not to discuss. | “You are a helpful shopping assistant for {store_name}. Help customers find products and answer questions about the store.” |
Two Insert Variable buttons add placeholders that are replaced at run time: {store_name} with your site title and {currency_symbol} with your WooCommerce currency symbol.
The plugin always appends a few fixed instructions after your prompt: use the product search tool to find products, be concise but friendly, suggest contacting support when it cannot help, and the store currency. You do not need to repeat these.
Tips for a good prompt:
- State the tone: friendly, professional or casual.
- Say what to focus on (for example “recommend from our running range first”).
- Set boundaries: “Do not give medical advice”, “Do not discuss competitors”.
Knowledge Base (Store Policies)#
| Setting | What it does | Default |
|---|---|---|
| Store Policies & Information | Plain text the assistant may use to answer questions. It is added to the system prompt of every conversation. | empty |
Good things to include: shipping costs and delivery times, countries you ship to, return and refund rules, accepted payment methods, contact details and business hours. Keep it factual and current; the assistant answers from this text only, it cannot read your pages.
Everything in the system prompt and store policies is sent to your AI provider with every message. Do not paste customer data, internal pricing or anything confidential.
Product Exclusions#
Tick the product categories the assistant must never recommend. Products in a ticked category are left out of every search result, even when a shopper asks for them by name. A counter under the list shows how many categories are excluded. Use it for gift cards, wholesale-only lines, discontinued ranges or anything that needs a human conversation first.