Getting Support

Support is included with a valid license.

How to reach us#

Open a ticket through your account at technoleet.dev. The Manage License button on the license screen takes you to the same place.

What to include#

• Your WordPress and PHP versions, and whether the site is multisite.
• The Ability Auditor version (shown on the Plugins screen).
• The ability name and the full text of the finding you are asking about.
• The output of wp ability-audit run --format=json, or the Export JSON file from the Report tab. It contains the environment, active plugin versions and every finding, and nothing private about your users.
• A screenshot of the detail panel if the question is about a specific result.
• Any lines from wp-content/debug.log that mention abau or ability-auditor.

Before you write#

• Check Common Issues and the FAQ.
• If the question is about why an ability is flagged, open its detail panel: the Why it matters and How to fix text usually answers it.
• If the question is about a third-party plugin’s ability, the fix has to come from that plugin’s author. The finding text and the Documentation link are written so you can forward them.