Common Issues

The Conditional Display panel does not appear#

Symptom: You select a Section Blocks block but there is no “Conditional Display (Pro)” panel in the sidebar.

Cause: Pro is not fully active. The panel is only loaded when the license is valid and the free plugin is 1.3.0 or newer.

1. Go to Plugins and check that both Section Blocks (1.3.0+) and Section Blocks Pro are active.
2. Look for a yellow notice on the Dashboard or Plugins screen. It tells you whether the free plugin is too old or the license is missing.
3. Go to Settings → Section Blocks Pro and confirm the status is Active. If not, activate the key.
4. Reload the editor. The panel is collapsed by default; scroll down the block’s settings and expand it.
5. Make sure you selected a Section Blocks block, not a core block or a block from another plugin.

Licence activation fails#

Symptom: Clicking Activate License shows an error such as “License key not found” or “Could not verify your license”.

Cause: Wrong key, no activations left, or the site cannot reach technoleet.dev.

1. Copy the key again from License keys at technoleet.dev and paste it without spaces.
2. Check the activation count on the License keys page. If the plan is full, deactivate a site you no longer use or upgrade the plan.
3. Ask your host whether outbound HTTPS requests to technoleet.dev are allowed. Try again when the connection is confirmed.
4. If the screen says licensing is not configured on this build, you are running a development build; download the release zip from your account and reinstall.

A members-only block is visible to everyone#

Symptom: A block set to “Logged-in users” shows to guests, or a logged-out block shows to members.

Cause: Almost always a full-page cache serving one version to everyone.

1. Open the page in a private window and reload with a cache-busting query string, for example ?nocache=1. If the block behaves correctly now, the cache is the issue.
2. In your caching plugin, enable the option that bypasses the cache for logged-in users (names vary: “Do not cache pages for logged-in users”, “Separate cache for logged-in users”).
3. Clear the cache.
4. If you use a CDN with HTML caching, configure it to bypass requests that carry WordPress login cookies.

A scheduled block appears late or does not disappear on time#

Symptom: A block with “Show from” or “Show until” changes state hours after the set time.

Cause: Either the site time zone is not what you expect, or a cached copy of the page is being served.

1. Check Settings → General → Timezone and compare it with the time you entered.
2. Clear your page cache after the scheduled time, or set a shorter cache lifetime for that page.
3. Edit the block and confirm both date fields are filled in as intended and that “Show until” is after “Show from”.

The mobile-only block shows on a tablet (or the desktop block shows on a phone)#

Symptom: The device rule does not match the device you expected.

Cause: The rule is based on viewport width, not on the device type. Tablets in portrait are usually 768px or wider, so they count as “desktop and tablet”.

1. Measure the viewport width you are testing with (browser developer tools show it).
2. Remember that 768px and up is “desktop and tablet”. Use the free plugin’s Responsive Visibility toggles if you need a separate tablet rule.

Pro updates do not appear#

Symptom: A new Pro version is announced but Dashboard → Updates does not list it.

Cause: Updates are served from technoleet.dev only while the license is valid; also, a Pro update is held back until the free plugin meets the required version.

1. Go to Settings → Section Blocks Pro and confirm the license is active and not expired.
2. Update the free Section Blocks plugin to the latest version.
3. Go to Dashboard → Updates and click Check again.