Getting Support

Before you contact us#

Most issues are visible in License Cart → Logs or in the Paddle notification delivery log. Having both open shortens the conversation considerably.

How to reach support#

Support is provided through your account at technoleet.dev. Open your dashboard and start a support request for License Cart. Support is included while your License Cart license is active.

What to include#

• License Cart version (Plugins screen) and WordPress and PHP versions (Tools → Site Health → Info).
• Web server (Apache, nginx, LiteSpeed, IIS) and whether a caching or optimisation plugin is active.
• Active Paddle environment (sandbox or live) — never send API keys or webhook secrets.
• The relevant rows from the Logs tab (event, status, message) and, for checkout issues, the Paddle transaction ID.
• Screenshots of any error, and the exact shortcode you placed on the page.

Response times#

Requests are answered in the order received, typically within one to two business days.