Settings

All settings live on one screen under WooCommerce → Order Tracking and are saved together with the Save Changes button at the bottom. Only users who can manage WooCommerce (shop managers and administrators) can open the screen.

Fields shown on the tracking result#

Tick the details you want the tracking card to show. The order number and order status are always shown and cannot be switched off. All fields are enabled by default.

Field	What the customer sees	Notes
Customer name	“Customer Name:” with the billing first and last name	Hidden when the order has no billing name
Order total	“Order Amount:” with the formatted order total	Uses the order’s currency
Number of items	“Total Items:” with the item count
Order date	“Order Date:” with the order creation date	Formatted with your WooCommerce date settings
Phone number (masked, last four digits)	“Phone Number:” with all digits but the last four replaced by *	Hidden when the order has no billing phone
Payment method	“Payment Method:” with the payment method title	Hidden when the order has none
Shipping method	“Shipped Via:” with the shipping method name	Hidden when the order has none
Status remark	“Remarks:” with the remark for the order’s status	Hidden when the remark is empty
Estimated delivery (ETA)	“Estimated Delivery:” with the ETA for the order’s status	Hidden when the ETA is empty
Tracking number and carrier link	“Tracking Number:” with the number linked to the carrier page and the carrier name in brackets	Hidden when the order has no tracking number

Recommended for a typical store: keep everything enabled. If you prefer to show less personal information, untick Customer name and Phone number.

Status remarks and ETA#

This table lists every order status registered on your store, including custom statuses added by other plugins, one row per status. Each row has three fields:

Field	What it is for	If left empty
Label	The status name shown to the customer, for example “Shipped” instead of “Completed”	The plugin default, shown as the field’s placeholder, is used; if there is none, WooCommerce’s own status name
Remark	One or two sentences explaining what the status means and what happens next	The plugin default is used; if there is none, no “Remarks” line is shown
ETA (optional)	Free text shown as “Estimated Delivery”, for example “3-5 business days” or “By Friday”	No “Estimated Delivery” line is shown

The plugin ships with these defaults:

Status	Default label	Default remark	Default ETA
pending	Pending payment	We have received your order and are waiting for the payment to be confirmed.
processing	Processing	Your order is currently being processed. As soon as it is packed and shipped, you will receive a notification.
on-hold	On hold	Your order is currently on hold. We will contact you for confirmation before proceeding.
completed	Completed	Your order has been successfully completed. Thank you for shopping with us!
cancelled	Cancelled	Unfortunately, your order has been cancelled. If you have any questions, please contact our support.
refunded	Refunded	Your order has been refunded. Depending on your bank, it can take a few days for the amount to appear on your statement.
failed	Payment failed	The payment for this order did not go through. Please try placing the order again or contact our support.
shipped	Shipped	Your order has been shipped and is on its way.	1-3 business days
awaiting-shipment	Awaiting shipment	Your order is awaiting shipment. We will notify you once it has been shipped.
return	Returned	Your order has been returned. We apologize for any inconvenience caused.
not-confirmed	Not confirmed	Your order is not yet confirmed. Our team will review and verify your order details.

The last four statuses only appear in the table when a plugin on your store registers them. Statuses without a default (other custom statuses) show WooCommerce’s name as the label and no remark until you fill the row in.

Carrier tracking links#

These two settings control the link behind the tracking number on the tracking card.

Setting	Format	Default
Carriers	One carrier per line as `Name \	URL template.{tracking_number}` in the template is replaced with the order’s tracking number. The name must match what is entered on the order (case does not matter).	UPS, FedEx, USPS, DHL and Royal Mail
Generic link template	A single URL template used when the order’s carrier is not in the list above. Supports {tracking_number} and {carrier}. Leave empty to show the tracking number as plain text without a link.	https://www.google.com/search?q={carrier}+{tracking_number}

The default carrier list:

UPS | https://www.ups.com/track?tracknum={tracking_number}
FedEx | https://www.fedex.com/fedextrack/?trknbr={tracking_number}
USPS | https://tools.usps.com/go/TrackConfirmAction?tLabels={tracking_number}
DHL | https://www.dhl.com/en/express/tracking.html?AWB={tracking_number}
Royal Mail | https://www.royalmail.com/track-your-item#/tracking-results/{tracking_number}

To add a carrier, find the tracking URL on the carrier’s website, replace the tracking number in it with {tracking_number}, and add a line such as:

Australia Post | https://auspost.com.au/mypost/track/#/details/{tracking_number}

How the link is chosen for an order:

1. If the order’s carrier matches a name in the Carriers list, that line’s template is used.
2. Otherwise the Generic link template is used (with {carrier} filled in from the order).
3. If the generic template is empty too, the tracking number is shown without a link.

The tracking number and carrier are URL-encoded before they are inserted, so spaces and special characters are safe.