Getting Support
Support is available while your license is active.
When you contact support, include:
- Your WordPress, WooCommerce and Resolution Desk versions and your PHP version.
- Whether you are on Apache or nginx.
- The relevant entries from the Health tab.
- What you did, what you expected and what happened, with screenshots.
- The error log entry, if there is one.
- Do not send customer personal data. The activity log export can contain order references.
The support channel (email address or ticket form) and the expected response times are not stated in the source material. Add them before publishing.
Was this article helpful?
Tell us what was missing