FAQ

Does the AI ever refund automatically?#

No. Every change needs your approval. The AI only interprets a request and stages a proposal. Money, stock and order changes happen only after you approve, and each one is recorded in the activity log.

What does the AI see?#

Redacted text only: the customer’s message with names, addresses, email addresses, phone numbers and card-like numbers replaced by placeholders, plus item names and order status facts.

Do customers get AI-written replies?#

No. Customers always get deterministic, translated template replies. The AI reads each message to pick the intent and pre-fill the request. Only Inbox assist drafts a reply with AI, and that draft is for you to review.

Do I need an AI provider?#

No. Without one, templates and forms still answer order status and collect return requests. Add a provider under Settings > Connectors for the AI reading of requests and for inbox drafts.

Who decides whether an order is eligible for a return?#

Your policy rules, applied by a deterministic engine. The AI never decides eligibility or amounts. A request outside your policy is shown to you as an exception for your decision.

What happens if my license expires?#

Everything keeps working. A license is needed for updates and support only.

Which store credit options are supported?#

A WooCommerce coupon (default), Advanced Coupons store credit and TeraWallet. The Advanced Coupons and TeraWallet adapters are verified against the plugins’ source code, not against live installs of every version.

Does it work with High-Performance Order Storage?#

Yes. Resolution Desk declares HPOS compatibility and uses only the WooCommerce order API.

Where is my data stored, and can I delete it?#

In custom tables in your own database. The plugin registers WordPress personal data export and erase tools, purges old conversations after your retention period, and deletes all its data on uninstall if you choose that under Settings > General.

Can the AI spend more than my cap?#

Slightly, at times. Each request is checked against the month’s recorded spend before it is sent, so requests running at the same moment can each pass the check and together go a little over the cap. The request cap is exact.

Can I auto-approve?#

Not in 1.0. Everything waits in the queue for your approval.

Can customers exchange an exchange?#

No. A request on a replacement order from an exchange is not staged. It goes to you as “needs your decision”.