Common Issues

The schema check says “not checked”#

Cause: your site could not fetch its own product pages (a loopback block, a firewall or HTTP authentication).

1. Allow your server to request your own site URL.
2. Run the scan again.

AI fixes show “Connect a provider”#

Cause: no AI provider is connected, or AI is turned off.

1. Go to Settings > Connectors in WordPress.
2. Add a provider and its key.
3. Return to CiteCart and try again.

A fix shows as stale#

Cause: the field changed after the fix was proposed.

1. Open the product and check the current value.
2. Propose the fix again if you still want it.

Rollback shows a conflict#

Cause: you edited the field after the batch was applied. CiteCart leaves your edit in place.

1. Check the current value on the product.
2. Use Force rollback only if you want the earlier value back.

AI traffic is zero#

Cause: counting starts at activation, and the figures are indicative.

1. Check Track AI traffic attribution is on in Settings.
2. Check for ad blockers if you test from a browser.
3. Behind a CDN or proxy, set the citecart_client_ip filter.