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Getting Support

Updated October 30, 2026 1 min read

Support is included with an active license.

Before you contact us#

  1. Check the FAQ and Common Issues.
  2. Confirm the plugin is up to date on Dashboard → Updates.
  3. If the question is about a finding, test it on a staging copy running the WordPress version you plan to update to.

How to reach us#

Open a support request from your technoleet.dev account, the same place you downloaded the plugin and manage your license key.

What to include#

  • The plugin version (from Plugins), WordPress version and PHP version (from Tools → Site Health → Info).
  • A JSON export of the scan in question (Tools → Editor Readiness → Export JSON). It contains everything we need to reproduce the verdicts and has no personal data beyond the site name and URL.
  • For a scan that failed, the text under files could not be scanned on the summary page, and any relevant lines from wp-content/debug.log if WP_DEBUG_LOG is enabled.
  • For a license problem, the status shown on Tools → Editor Readiness License and the domain you are activating on.
  • Screenshots of the screen you have a question about.

Response times depend on your plan. Check your technoleet.dev account for the support terms that apply to your license.

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